Privacy Policy

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our related services (together, the “Services”). We comply with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Creative Cultivation, South Yorkshire, United Kingdom.

Contact: will@creativecultivation.co.uk

• Identity & contact data — name, email address and telephone number, where you provide them by email or through an enquiry.
• Enquiry details — information you choose to tell us about your garden, site or project.
• Usage data — pages viewed, time on page, links clicked, referring URL, approximate location from IP address, and device or browser information.
• Communications — messages sent to us by email, enquiry form or social media.
• Cookies — small files stored on your device to remember preferences and, with your consent, to measure how the site is used.

• Respond to enquiries and discuss possible projects.
• Prepare proposals, designs and quotations.
• Carry out work you have engaged us to do, and keep in touch about it.
• Improve the performance and content of this website.
• Send occasional updates, where you have asked to receive them.
• Meet our legal, accounting and record-keeping obligations.

• Contract — to provide the design or build services you have asked for.
• Legitimate interests — to respond to enquiries, improve and secure the site, and understand aggregated usage.
• Consent — for optional updates and non-essential cookies. You may withdraw consent at any time.
• Legal obligation — to keep records for tax and accounting.

This website does not use advertising, tracking or analytics cookies, so we do not ask for cookie consent. Your browser may store a small amount of technical information needed for the site to work, such as remembering whether a page has already loaded. Most browsers let you view and clear this in their settings.

The video on our About page is embedded from YouTube in privacy-enhanced mode, which does not set tracking cookies unless you play the video. Once played, YouTube’s own privacy policy applies.

We use Cloudflare Web Analytics to understand how the site is used, such as which pages are visited and roughly where visitors come from. It does not use cookies, does not store information on your device, and does not track you across other websites. The data is aggregated and is not used to identify individual visitors.

We keep personal data only as long as necessary for the purposes described above, including to meet legal, accounting and reporting requirements. Enquiries that do not lead to a project are deleted once they are no longer relevant. Project records are kept for the period required for tax and professional purposes.

We share data with trusted service providers — for example website hosting, email and analytics — who process it on our behalf and only on our instructions. We do not sell personal data. If data is transferred outside the UK we rely on appropriate safeguards, such as adequacy regulations or Standard Contractual Clauses.

Under UK GDPR you have certain rights over your personal data. We may ask you to verify your identity before acting on a request, and your rights may be limited where they conflict with our legal obligations or a compelling reason of our own.

Update your information — you can ask us to correct or update anything you have given us.

Confirm what we hold — you can ask what data we hold about you, why, and whether we have shared it with anyone else. We will provide a copy free of charge on your first request; a reasonable fee may apply to further requests.

Transfer your data — you can ask us to provide your data in a common, machine-readable format to pass to another organisation.

Delete your data — you can ask us to delete data we hold about you. We will do this without undue delay, except where we are required to keep it, for example for tax records or to defend a legal claim.

Restrict or object to processing — you can ask us to pause processing, for example while you contest its accuracy, or object to it outright.

Withdraw consent — where processing is based on consent, including newsletters or non-essential cookies, you can withdraw it at any time.

To exercise any of these rights, contact will@creativecultivation.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Our Services are not intended for children under 16 and we do not knowingly collect personal data from children.

We use reasonable administrative, technical and physical safeguards to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This site links to third-party websites, including press publications and social media. We are not responsible for their content or their privacy practices. Please review their own policies.

Please do not send us sensitive personal data, such as details of your health, or information about your racial or ethnic origin, religious beliefs or criminal record, whether by email, an enquiry form or otherwise. If you do choose to share this with us, you are consenting to our holding and using it as set out in this policy.

Our Instagram and LinkedIn are run by the platforms themselves, and any information you share with us there, such as a comment or a direct message, is also subject to that platform’s own privacy policy. We do not collect or store data from your social media profile unless you send it to us directly.

We may update this Privacy Policy from time to time. The date above reflects the latest version. Where required by law, we will make material changes clear.

Email: will@creativecultivation.co.uk
Telephone: +44 7800 948 657